Local Orders
1. On Returns and Refunds
(a) Kindly note that our items are generally non-returnable, non-refundable and non-exchangeable.
(b) Appeals of refunds and exchanges would only be entertained 24 hours from the arrival of the parcel.
(c) If you would like to appeal for an exchange for valid reasons (i.e. misfit of apparels), it either entails a minimum charge of $5 to cover delivery expenses or for the exchange to be done personally at our location.
(d) If you find any defects that alter the function of the product (i.e. malfunction of electronic gadgets/items, missing/torn pages of a book, missing parts of an educational tool, missing buttons, spoilt zipper) within the first 24 hours from the time of delivery:
(i) We will offer an exchange of the defective item to another of the same item, subject to availability, without delivery charges.
(ii) If the item is not available, a full refund of the price when purchased without delivery charges will be given upon returning the item.
(iii) If our customer decides to keep the defective item, refunds are only applicable at 10 to 20% of the price when purchased without delivery charges.
(e) We will not provide refunds for minor imperfections of products (i.e. minor marks on books, apparels, boxes/casings or any other product due to machinery during production or hand-made limitations).
(f) There is usually no warranty provided for all electronic goods sold (i.e. cot mobile, Quran/Zikir Pillow, watches etc.).
(g) We do not accept any cancellation of orders, each order placed is considered final.
2. On Delivery
(a) We will not be responsible for extra delivery charges incurred should there be any mistake in the address listed.
(b) We will not be responsible for any delay in shipment due to the possible shortfall of third-party courier services.
(c) The standard delivery duration of 1 to 3 business days do not include weekends.
3. On Preorders
(a) Preordered items generally take 2 weeks to be fulfilled. Do note that there may be unexpected delays.
(b) Items ordered with preordered items will be delivered together. You may contact us if you would like them delivered separately, with an additional delivery fee.
4. Gift Bags
(a) Both complimentary/purchased gift bags will be given primarily upon request by adding the Gift Bag option under Gift Bag & Wrap section.
(b) In the occasion that the gift bags run out due to overwhelming demand, orders will be sent in regular bags and refunds for purchased gift bags will be given.
(d) Our signature gift bags could mainly fit regular sized items. Should any item be large or bulky, they will not be delivered in these gift bags. However, one may opt for gift wrap with additional charges.
(e) Do take note that there is a possibility that the gift bags may arrive slightly crushed or irregular due to transit.
(f) Complimentary gift bags will only be given to local customers - this is not applicable to international customers.
4. Products
(a) Do take note that there may be minor discrepancies in the measurement listed under descriptions.
(b) Due to lighting and limitations of photography, there might be a slight difference in the actual colour of product.
International Orders
(a) We are not responsible for any tax incurred by your country. Please be familiar with your country's tax rate before placing an order.
(b) For international orders, our items are strictly non-returnable, non-exchangeable and non-refundable.